Find where the time is going
In one focused week we follow every path an order takes to an invoice, count the manual touches, and measure how many of your real orders a machine reads correctly with no human involved.
The systems that run quietly behind New Zealand's SMEs.
Orders, stock, compliance, reporting. We build what the operation needs, then host it, watch it and keep it running.
Live
Company A · Operations
v2.4 Intake up Ledger connected Printer ready
Today · Friday 15 August
61
orders in since 5am
54 texted · 7 phoned
58
invoiced, untouched
nobody keyed these
3
stopped for a person
waiting on the desk
2.8s
text to printed invoice
median today
Orders arriving · since midnight
Last few
- 06:14Text order, 4 lines, invoicedprinted
- 06:11Voicemail transcribed, 6 linesprinted
- 06:092 kg where this account normally takes 20held
- 06:04Email order, 9 lines, invoicedprinted
Orders · this morning
| In | Customer | What they wrote | Lines | Status |
|---|---|---|---|---|
| 06:14 | Account 12 | “usual plus 2 of the 5kg, and 3 cartons” | 4 | invoiced |
| 06:11 | Account 47 | voicemail, 41 sec | 6 | invoiced |
| 06:09 | Account 09 | “2 of the usual pls” | 1 | held |
| 06:04 | Account 61 | “morning, big one today...” | 9 | invoiced |
| 05:58 | Account 23 | “same as tues” | 5 | invoiced |
| 05:51 | Account 38 | “can we push to fri” | 0 | not an order |
Stock left · counted Thursday
| Product | Counted | Sold since | Now | |
|---|---|---|---|---|
| Chilled tray 500g | 420 kg | 288 kg | 132 kg | |
| Retail pack 250g | 260 kg | 214 kg | 46 kg | |
| Bulk carton 10kg | 180 kg | 62 kg | 118 kg | |
| Frozen pack 2kg | 96 | 71 | 25 | |
| Bulk pail 5kg | 140 kg | 39 kg | 101 kg |
Hand-packed lines carry their last physical count until someone counts again.
Open findings · swept 06:00
- highSupplier certificate expired 14 MarchDeliveries accepted since. Register shows no renewal on file.
- highWeekly hygiene check not logged, 3 weeksLast entry 24 July. No corrective action raised.
- medChiller 2 above limit twice on Tuesday7.8°C and 7.2°C against a 7°C limit. Both signed off.
Every finding cites the record it came from. Fix the record and it clears itself.
We don’t hand it over and leave. We map how the work is really done, build the system around your operation's own language, then run it alongside your team.
Build it around your operation
Your pack sizes. Your cut-off times. The shorthand your customers have used for years and won't stop using. None of that survives being bent to fit somebody else's product.
Run it, and keep it right
It goes live one channel at a time, on hardware you can point at. Anything it isn't sure about stops and waits for a person. It won't guess, and it writes down why it stopped.
Four shapes. One operation. See what we build →
Built around one plant
Every plant has its own shorthand, its own cut-offs, its own way of naming a half tray. The system learns yours rather than asking your customers to change how they order.
Writes into what you run
The invoice lands in NetSuite, Xero or MYOB the same as if someone had keyed it. You don’t move systems and you don’t run two.
One view of the day
What came in overnight, what’s short, and what has to be on a truck by eleven. On a screen the floor can read, not just the office.
Records that read themselves
Your Food Control Plan gets read back against your own records regularly. A supplier certificate that lapsed in March turns up in March, not when the verifier arrives.
Frequently asked
What does it actually do?
Two things, in the same building. It takes orders however they arrive, by text, voicemail, email or phone, and turns them into priced invoices in whatever you already run. And it reads your Food Control Plan back against your own records on a schedule that suits you, so a lapsed certificate or a check that quietly stopped surfaces while there is still time to fix it.
How is this different from ordering software we could buy?
There are good ordering portals out there, and if your customers are willing to use one you should. This is for the orders that never go near a portal. The six o'clock text, the voicemail, the one that says “usual plus two thighs”. That tail is normally the messiest part of the desk and the part a portal cannot reach.
We already use compliance software. Why this?
Most compliance software is somewhere to put records. It knows what someone typed in and nothing more. This reads your plan, pulls your live records and checks one against the other regularly, so a gap turns up before a verifier finds it rather than after.
What happens when it gets something wrong?
It stops rather than guesses. An odd quantity for that customer, a date already gone, a code it cannot match, all of it waits in a review queue instead of landing on an invoice. Every decision it does make is written down with the reason it made it.
Does our data leave the building?
No. It runs on hardware in your plant, so your orders, your customers and your compliance records never go to a third party or an overseas model provider. The invoice still lands in your accounting system exactly as if someone had keyed it.
Do we need someone technical on our side?
No. Nobody at your place has to look after it. When something is held for a person, your staff clear it from the review queue, which is a few taps on a phone, and that is the whole job. Hosting, monitoring and fixing it when it breaks all sit with us.